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  • 1.  Renewing Certifications

    Posted 20 days ago

    Hi, Just a list of things to check if you are renewing your certifications. These are based on the problems I had with my beyond subscription. All issues were resolved promptly, just a shame I did not act on point 1. 

    1. Ensure that you try to register for a course as soon as you get your subscription as you may come across issue 2, but hopefully not
    2. If you see Subscription Required, a refreshed my profile by the beyond team resolved this
    3. I had attended some ILT when I obtained my certifications previously. This time I was unable to resubscribe to them this time although the eLearning option was there.
    4. If you have attended ILT or eLearning before, and step 3 has been tried/completed, I then found that I could not see the ENROLL option in any courses. In my case the beyond team had to unsubscribe me from every course I had attended previously
    5. You may have to go through step 2 if you are then unable to register for the exam. I was only seeing View Study Guide

    Just to confirm, that although I have had a few issues as you can see, I know of others who do not have any issues, and so this is being provided as a ...in case you have a problem, these are what you should/can as the beyond support team to look into

    Hope you do not find this helpful and you had no issues ;) but just in case...


    #Certification

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    lee fairweather
    Solution Architect
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  • 2.  RE: Renewing Certifications

    Posted 19 days ago

    Thanks, Lee. This is all good information. I'm coming up for recertification soon so I'm glad I have this heads up. 



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    Jeff Werner
    Software Engineer - Interactive Northwest, Inc
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  • 3.  RE: Renewing Certifications

    Posted 19 days ago

    Thanks for sharing this! This is a great initiative.



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    Giulia Rokicki
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  • 4.  RE: Renewing Certifications

    Posted 6 days ago

    Hi Lee,

    Thanks for sharing this. I experienced something similar and would add a few observations that may help others diagnose the issue more quickly.

    Suggested troubleshooting order:

    1. Verify the subscription is fully activated and linked to the correct account before attempting any course enrollment.
    2. If courses display "Subscription Required" despite having an active subscription, ask the Beyond support team to verify that your profile and subscription records are synchronized correctly.
    3. If previously completed ILT or eLearning courses do not show an Enroll option, check whether prior enrollments are still associated with your account. In some cases, support may need to clear or reset historical enrollments.
    4. If you can access the course but only see "View Study Guide" instead of exam registration options, this could indicate an enrollment or entitlement issue rather than a certification eligibility issue.

    One additional recommendation: don't wait until your certification renewal deadline to test course access and exam registration. Logging in and attempting enrollment shortly after receiving your subscription gives you enough time to resolve any account issues before they become urgent.

    Also, it's worth noting that these appear to be account-specific synchronization issues rather than widespread platform problems, since many users complete renewals without encountering them. If something doesn't look right, contacting support early can save a lot of time and frustration.

    Thanks again for documenting the steps. It could be very helpful for anyone who encounters similar enrollment or exam-access issues.



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    Francis Guo
    NA
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  • 5.  RE: Renewing Certifications

    Posted 5 days ago

    Thank you Lee.

    The Beyond / Genesys Learning experience has been smooth sailing for me, but it is good to be aware.



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    Stephan Heine
    Professional Services
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  • 6.  RE: Renewing Certifications

    Posted 5 days ago

    Thanks for sharing, Lee. These are very valid points and definitely useful for anyone going through the renewal process.

    In my case, whenever I have any issue with Beyond, course access, vouchers, or certification renewal, I usually contact the Genesys Learning/Beyond team directly by email. I also normally get my exam vouchers through them.

    The same goes for Webassessor. If I see anything that does not look right with an exam, voucher, registration, or eligibility, I prefer to email the team and have them check it rather than trying to work around the issue myself.

    So I completely agree with your point about checking everything early. Having enough time to contact the team and get any account, enrollment, voucher, or Webassessor issue resolved makes the renewal process much easier.

    Thanks for putting this together!



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    Raphael Poliesi
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  • 7.  RE: Renewing Certifications

    Posted 5 days ago

    Thank you so much for taking the time to share your detailed checklist and insights regarding the certification renewal process. I truly appreciate your thoughtfulness in outlining the potential hiccups you encountered, especially the practical steps you took to resolve them with the Beyond support team.

    Your advice to register for a course as early as possible is particularly valuable, and I will be sure to keep an eye out for the "Subscription Required" message or any issues with ILT and eLearning enrollment. It is reassuring to know that the Beyond team was responsive and helpful, even if it required a few extra steps like resetting profile data or unenrolling from past courses.

    I am hopeful that I will not run into the same issues, but if I do, your list will undoubtedly save me time and frustration by pointing me in the right direction. It is also comforting to know that these problems are not universal, but it is great to have a backup plan just in case.

    Thank you again for going out of your way to share this. It is a perfect example of how peer support makes these processes so much smoother. Wishing you all the best with your certifications, and I hope your next renewal is completely hassle free.



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    Camila Meneghini
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  • 8.  RE: Renewing Certifications

    Posted 5 days ago
    Edited by Akhil Akhil 5 days ago

    Hi @lee fairweather,

    Thank you for taking the time to share this detailed guidance. It's extremely helpful to know the potential issues that can arise during subscription renewal and, more importantly, the steps that helped resolve them.

    Hopefully I won't need to use any of these steps, but it's great to have them as a reference just in case!



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    Akhil Akhil
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