Genesys Cloud CX

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  • 1.  Reply To Different Email Mailbox

    Posted 11-29-2022 23:10
    Hi All,
    I am just wondering if it is possible to receive an email from Mailbox 1 and reply the same email to Mailbox 2?
    I am aware of the 'bcc' option but I just wanted to check if there is other option exist in GC. Thank you.
    #Implementation
    #Routing(ACD/IVR)
    #Unsure/Other

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    Ebrahim Shamouli
    Solution Consultant
    Byte Information Technology
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  • 2.  RE: Reply To Different Email Mailbox

    Posted 12-01-2022 17:34
    Not at present.  There are a few ideas around this:

    Sending email on behalf of Queue that | Genesys Cloud Ideas Portal (aha.io)
    Email Reply-to field as interaction | Genesys Cloud Ideas Portal (aha.io)

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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