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  • 1.  Report Agent Logon failures

    Posted 06-29-2023 23:29
    No replies, thread closed.

    Please advise  is there a way of finding out historically in CX,  to report Agents unable to log in to Agent Desktop using Single Sign on

    or it can be found only from console logs ?

    regards

    Saj


    #PlatformAdministration

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    Sajid Siddique
    NTT Australia Pty Ltd.
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  • 2.  RE: Report Agent Logon failures

    Posted 07-03-2023 23:06
    No replies, thread closed.

    Not in Genesys Cloud, but you could look at your SSO logs to see that.  It should keep track of all use of tokens and those that failed.  Console logs will show this as well, but you know how collecting those after the fact can be.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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