LaurieC | 2017-01-26 09:03:58 UTC | #1
I've got a customer who has requested a complete pack of all interactions between us and them, I need to run a report showing all email interactions, with message body, fro/to an external email address.
I'm brand new to this system and am only just finding my way around, so please be gentle.
Laurie
tim.smith | 2017-01-26 15:47:35 UTC | #2
You'll want to use POST /api/v2/analytics/conversations/details/query to retrieve conversation details. You can add a filter by media type. The Developer Tools Analytics Query Builder is a great resource for designing queries.
You may be interested in the Open Data Exporter open source project. It generates reports from API data. The Call Detail Report template could be adapted to retrieve the data you're looking for. Don't hesitate to ask questions if you can't find something or need help figuring out the query/template.
system | 2017-08-28 19:31:26 UTC | #3
This post was migrated from the old Developer Forum.
ref: 844