Vinil_Jose | 2024-08-22 17:25:23 UTC | #1
I need to find how many calls transferred to a queue from an IVR flow using Genesys Workspace report. I tried interactions report but 'Transferred' Yes or No is not giving correct value. One way out looks like is to export the report and see how many of the have a value in Queue column. Is there a easy to figure this out?
Eos_Rios | 2024-08-26 16:47:30 UTC | #3
Have you looked at the Flow Destination report? The ACD exit type means it went to a queue, and you can see the specific queues by clicking that Exit type.
Vinil_Jose | 2024-08-26 17:47:46 UTC | #4
Thank You I will check this
system | 2024-09-25 17:47:53 UTC | #5
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 28109