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  • 1.  Reporting on evaluation status

    Posted 08-22-2024 07:04
    No replies, thread closed.

    Good day, I am struggling to find where to view a report on the status of evaluations for a team of evaluators.  Where will I see if it was released and accepted by the agent or disputed?  Where will I find the summarized view for all evaluations?  I need to report on number completed, number released, number accepted or disputed by agents, number rescored and number  of disputes that were declined.


    #QualityManagement

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    Melinda van den Heever
    Vodacom SA
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  • 2.  RE: Reporting on evaluation status
    Best Answer

    Posted 08-22-2024 08:27
    No replies, thread closed.

    Hi Melinda,

    As of this writing, there's no comprehensive reporting for evaluations that includes everything you are looking for in one view.

    We developed our custom report in BI and we're extracting evaluations data via Genesys API.

    You can try running the Agent Evaluation view and filter by Division in order to download the detail report instead of summary:


    Lastly, you can check this idea here similar to your request: 
    Reporting at question and section level | Genesys Cloud Ideas Portal (aha.io)



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    Niel Vicente
    DAMAC Properties Co. LLC
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  • 3.  RE: Reporting on evaluation status

    Posted 09-20-2024 14:28
    No replies, thread closed.

    Hi Neil, 

    We are having the same issue here, we'd like to have that view in one area. Going off of your recommended solution in the meantime, my 'Agent Evaluation Detail' is greyed out.



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    Kim Knopik
    Applied Systems
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    Original Message


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