Hi,

I apologize in advance, but you will likely see a few messages like this from me in the next day or two. I want to keep each message thread separate!

Many of you may not realize that Genesys has an Ideas website (Aha!) which, whilst not perfect (see various posts from me and others on THAT subject!) is the main method we have for requesting features / enhancements. If you don't frequent the site, you may miss some of the cool ideas that get proposed.

In this post, I'd like to draw your attention to this idea.

Anyone who has had to debug or troubleshoot complex flows will know that Genesys Cloud's features are somewhat lacking. Two things would help here, both of which are available on other platforms. Firstly, the ability to see a log of what happened during the flow, along with the values of all variables after each operation. Secondly, it's not uncommon for parts of the flow to be triggered based on DNIS / ANI / Date / Time. Being able to run the flow in some kind of test mode with "faked" numbers etc. to observe the functionality.

Thank you!

Hi,

I apologize in advance, but you will likely see a few messages like this from me in the next day or two. I want to keep each message thread separate!

Many of you may not realize that Genesys has an Ideas website (Aha!) which, whilst not perfect (see various posts from me and others on THAT subject!) is the main method we have for requesting features / enhancements. If you don't frequent the site, you may miss some of the cool ideas that get proposed.

In this post, I'd like to draw your attention to this idea.

Anyone who has had to debug or troubleshoot complex flows will know that Genesys Cloud's features are somewhat lacking. Two things would help here, both of which are available on other platforms. Firstly, the ability to see a log of what happened during the flow, along with the values of all variables after each operation. Secondly, it's not uncommon for parts of the flow to be triggered based on DNIS / ANI / Date / Time. Being able to run the flow in some kind of test mode with "faked" numbers etc. to observe the functionality.

Thank you!

Hi,

I apologize in advance, but you will likely see a few messages like this from me in the next day or two. I want to keep each message thread separate!

Many of you may not realize that Genesys has an Ideas website (Aha!) which, whilst not perfect (see various posts from me and others on THAT subject!) is the main method we have for requesting features / enhancements. If you don't frequent the site, you may miss some of the cool ideas that get proposed.

In this post, I'd like to draw your attention to this idea.

Anyone who has had to debug or troubleshoot complex flows will know that Genesys Cloud's features are somewhat lacking. Two things would help here, both of which are available on other platforms. Firstly, the ability to see a log of what happened during the flow, along with the values of all variables after each operation. Secondly, it's not uncommon for parts of the flow to be triggered based on DNIS / ANI / Date / Time. Being able to run the flow in some kind of test mode with "faked" numbers etc. to observe the functionality.

Thank you!

Hi,

I apologize in advance, but you will likely see a few messages like this from me in the next day or two. I want to keep each message thread separate!

Many of you may not realize that Genesys has an Ideas website (Aha!) which, whilst not perfect (see various posts from me and others on THAT subject!) is the main method we have for requesting features / enhancements. If you don't frequent the site, you may miss some of the cool ideas that get proposed.

In this post, I'd like to draw your attention to this idea.

Anyone who has had to debug or troubleshoot complex flows will know that Genesys Cloud's features are somewhat lacking. Two things would help here, both of which are available on other platforms. Firstly, the ability to see a log of what happened during the flow, along with the values of all variables after each operation. Secondly, it's not uncommon for parts of the flow to be triggered based on DNIS / ANI / Date / Time. Being able to run the flow in some kind of test mode with "faked" numbers etc. to observe the functionality.

Thank you!

Hi,

I apologize in advance, but you will likely see a few messages like this from me in the next day or two. I want to keep each message thread separate!

Many of you may not realize that Genesys has an Ideas website (Aha!) which, whilst not perfect (see various posts from me and others on THAT subject!) is the main method we have for requesting features / enhancements. If you don't frequent the site, you may miss some of the cool ideas that get proposed.

In this post, I'd like to draw your attention to this idea.

Anyone who has had to debug or troubleshoot complex flows will know that Genesys Cloud's features are somewhat lacking. Two things would help here, both of which are available on other platforms. Firstly, the ability to see a log of what happened during the flow, along with the values of all variables after each operation. Secondly, it's not uncommon for parts of the flow to be triggered based on DNIS / ANI / Date / Time. Being able to run the flow in some kind of test mode with "faked" numbers etc. to observe the functionality.

Thank you!