Genesys Cloud - Main

"This feature has no restriction by user or required user to access." - This means there is no licencing restriction to use this feature.
This feature will fall under Telephony Admin, so I suspect it will be a setting on the WebRTC phone and/or base settings.

Correct!: "You can enable the Require WebRTC Media Helper setting in the WebRTC base settings or a WebRTC phone setting. The Require WebRTC Media Helper setting appears in the Media section of the WebRTC configuration."

"This feature has no restriction by user or required user to access." - This means there is no licencing restriction to use this feature.
This feature will fall under Telephony Admin, so I suspect it will be a setting on the WebRTC phone and/or base settings.

This feature is not available to me. Am I missing something? 

Correct!: "You can enable the Require WebRTC Media Helper setting in the WebRTC base settings or a WebRTC phone setting. The Require WebRTC Media Helper setting appears in the Media section of the WebRTC configuration."

"This feature has no restriction by user or required user to access." - This means there is no licencing restriction to use this feature.
This feature will fall under Telephony Admin, so I suspect it will be a setting on the WebRTC phone and/or base settings.

It was there yesterday, today it seems to be removed.  We were testing it out with a few users and now have no ability to see if it remains on but is not available to force any longer on our WebRTC phones.

This feature is not available to me. Am I missing something? 

Correct!: "You can enable the Require WebRTC Media Helper setting in the WebRTC base settings or a WebRTC phone setting. The Require WebRTC Media Helper setting appears in the Media section of the WebRTC configuration."

"This feature has no restriction by user or required user to access." - This means there is no licencing restriction to use this feature.
This feature will fall under Telephony Admin, so I suspect it will be a setting on the WebRTC phone and/or base settings.

I just checked two ORGs, one US East and one US West and don't see the option. Maybe it's been temporarily removed? I recommend opening a support case with Customer Care.

------------------------------
Paul Simpson
Eventus Solutions Group
------------------------------


Original Message:
Sent: 03-01-2023 09:34
From: Christina Brooks
Subject: Require the WebRTC Media Helper

It was there yesterday, today it seems to be removed.  We were testing it out with a few users and now have no ability to see if it remains on but is not available to force any longer on our WebRTC phones.

------------------------------
Christina Brooks
TLS Connecting Voices


Original Message:
Sent: 03-01-2023 08:11
From: nicholas Argeson
Subject: Require the WebRTC Media Helper

This feature is not available to me. Am I missing something? 

------------------------------
nicholas Argeson
Bethlehem Shared Services LLC.


Original Message:
Sent: 02-21-2023 03:39
From: Peter Faust
Subject: Require the WebRTC Media Helper

Correct!: "You can enable the Require WebRTC Media Helper setting in the WebRTC base settings or a WebRTC phone setting. The Require WebRTC Media Helper setting appears in the Media section of the WebRTC configuration."

------------------------------
BR Peter
Genesys - Employees


Original Message:
Sent: 02-20-2023 15:27
From: Dewald Smit
Subject: Require the WebRTC Media Helper

"This feature has no restriction by user or required user to access." - This means there is no licencing restriction to use this feature.
This feature will fall under Telephony Admin, so I suspect it will be a setting on the WebRTC phone and/or base settings.

------------------------------
Dewald Smit
Altron Systems Integration a Division of Altron TMT (Pty) Ltd

The feature was temporarily disabled while dev investigates recent reports of WebRTC SDK related errors. Media helper was not the cause of these errors but the feature relies on the new SDK to prevent a benign error. Customers interested in using the Media Helper today can request beta access or wait until it becomes again available. Sorry for the inconvenience<o:p></o:p>

I just checked two ORGs, one US East and one US West and don't see the option. Maybe it's been temporarily removed? I recommend opening a support case with Customer Care.

It was there yesterday, today it seems to be removed.  We were testing it out with a few users and now have no ability to see if it remains on but is not available to force any longer on our WebRTC phones.

This feature is not available to me. Am I missing something? 

Correct!: "You can enable the Require WebRTC Media Helper setting in the WebRTC base settings or a WebRTC phone setting. The Require WebRTC Media Helper setting appears in the Media section of the WebRTC configuration."

"This feature has no restriction by user or required user to access." - This means there is no licencing restriction to use this feature.
This feature will fall under Telephony Admin, so I suspect it will be a setting on the WebRTC phone and/or base settings.

The feature was temporarily disabled while dev investigates recent reports of WebRTC SDK related errors. Media helper was not the cause of these errors but the feature relies on the new SDK to prevent a benign error. Customers interested in using the Media Helper today can request beta access or wait until it becomes again available.

Sorry for the inconvenience

------------------------------
BR Peter
Genesys - Employees
------------------------------


Original Message:
Sent: 03-01-2023 10:38
From: Paul Simpson
Subject: Require the WebRTC Media Helper

I just checked two ORGs, one US East and one US West and don't see the option. Maybe it's been temporarily removed? I recommend opening a support case with Customer Care.

------------------------------
Paul Simpson
Eventus Solutions Group


Original Message:
Sent: 03-01-2023 09:34
From: Christina Brooks
Subject: Require the WebRTC Media Helper

It was there yesterday, today it seems to be removed.  We were testing it out with a few users and now have no ability to see if it remains on but is not available to force any longer on our WebRTC phones.

------------------------------
Christina Brooks
TLS Connecting Voices


Original Message:
Sent: 03-01-2023 08:11
From: nicholas Argeson
Subject: Require the WebRTC Media Helper

This feature is not available to me. Am I missing something? 

------------------------------
nicholas Argeson
Bethlehem Shared Services LLC.


Original Message:
Sent: 02-21-2023 03:39
From: Peter Faust
Subject: Require the WebRTC Media Helper

Correct!: "You can enable the Require WebRTC Media Helper setting in the WebRTC base settings or a WebRTC phone setting. The Require WebRTC Media Helper setting appears in the Media section of the WebRTC configuration."

------------------------------
BR Peter
Genesys - Employees


Original Message:
Sent: 02-20-2023 15:27
From: Dewald Smit
Subject: Require the WebRTC Media Helper

"This feature has no restriction by user or required user to access." - This means there is no licencing restriction to use this feature.
This feature will fall under Telephony Admin, so I suspect it will be a setting on the WebRTC phone and/or base settings.

------------------------------
Dewald Smit
Altron Systems Integration a Division of Altron TMT (Pty) Ltd

The feature was temporarily disabled while dev investigates recent reports of WebRTC SDK related errors. Media helper was not the cause of these errors but the feature relies on the new SDK to prevent a benign error. Customers interested in using the Media Helper today can request beta access or wait until it becomes again available.

Sorry for the inconvenience

------------------------------
BR Peter
Genesys - Employees
------------------------------


Original Message:
Sent: 03-01-2023 10:38
From: Paul Simpson
Subject: Require the WebRTC Media Helper

I just checked two ORGs, one US East and one US West and don't see the option. Maybe it's been temporarily removed? I recommend opening a support case with Customer Care.

------------------------------
Paul Simpson
Eventus Solutions Group


Original Message:
Sent: 03-01-2023 09:34
From: Christina Brooks
Subject: Require the WebRTC Media Helper

It was there yesterday, today it seems to be removed.  We were testing it out with a few users and now have no ability to see if it remains on but is not available to force any longer on our WebRTC phones.

------------------------------
Christina Brooks
TLS Connecting Voices


Original Message:
Sent: 03-01-2023 08:11
From: nicholas Argeson
Subject: Require the WebRTC Media Helper

This feature is not available to me. Am I missing something? 

------------------------------
nicholas Argeson
Bethlehem Shared Services LLC.


Original Message:
Sent: 02-21-2023 03:39
From: Peter Faust
Subject: Require the WebRTC Media Helper

Correct!: "You can enable the Require WebRTC Media Helper setting in the WebRTC base settings or a WebRTC phone setting. The Require WebRTC Media Helper setting appears in the Media section of the WebRTC configuration."

------------------------------
BR Peter
Genesys - Employees


Original Message:
Sent: 02-20-2023 15:27
From: Dewald Smit
Subject: Require the WebRTC Media Helper

"This feature has no restriction by user or required user to access." - This means there is no licencing restriction to use this feature.
This feature will fall under Telephony Admin, so I suspect it will be a setting on the WebRTC phone and/or base settings.

------------------------------
Dewald Smit
Altron Systems Integration a Division of Altron TMT (Pty) Ltd

Hi @Peter Faust 

Is this feature still in beta? I still cannot find setting in our Org. 

The feature was temporarily disabled while dev investigates recent reports of WebRTC SDK related errors. Media helper was not the cause of these errors but the feature relies on the new SDK to prevent a benign error. Customers interested in using the Media Helper today can request beta access or wait until it becomes again available.

Sorry for the inconvenience

------------------------------
BR Peter
Genesys - Employees


Original Message:
Sent: 03-01-2023 10:38
From: Paul Simpson
Subject: Require the WebRTC Media Helper

I just checked two ORGs, one US East and one US West and don't see the option. Maybe it's been temporarily removed? I recommend opening a support case with Customer Care.

------------------------------
Paul Simpson
Eventus Solutions Group


Original Message:
Sent: 03-01-2023 09:34
From: Christina Brooks
Subject: Require the WebRTC Media Helper

It was there yesterday, today it seems to be removed.  We were testing it out with a few users and now have no ability to see if it remains on but is not available to force any longer on our WebRTC phones.

------------------------------
Christina Brooks
TLS Connecting Voices


Original Message:
Sent: 03-01-2023 08:11
From: nicholas Argeson
Subject: Require the WebRTC Media Helper

This feature is not available to me. Am I missing something? 

------------------------------
nicholas Argeson
Bethlehem Shared Services LLC.


Original Message:
Sent: 02-21-2023 03:39
From: Peter Faust
Subject: Require the WebRTC Media Helper

Correct!: "You can enable the Require WebRTC Media Helper setting in the WebRTC base settings or a WebRTC phone setting. The Require WebRTC Media Helper setting appears in the Media section of the WebRTC configuration."

------------------------------
BR Peter
Genesys - Employees


Original Message:
Sent: 02-20-2023 15:27
From: Dewald Smit
Subject: Require the WebRTC Media Helper

"This feature has no restriction by user or required user to access." - This means there is no licencing restriction to use this feature.
This feature will fall under Telephony Admin, so I suspect it will be a setting on the WebRTC phone and/or base settings.

------------------------------
Dewald Smit
Altron Systems Integration a Division of Altron TMT (Pty) Ltd

Hi Vincent,

Please use this official forum post: 

https://community.genesys.com/discussion/administrative-ability-to-require-webrtc-media-helper-rollout-paused

Hi @Peter Faust 

Is this feature still in beta? I still cannot find setting in our Org. 

The feature was temporarily disabled while dev investigates recent reports of WebRTC SDK related errors. Media helper was not the cause of these errors but the feature relies on the new SDK to prevent a benign error. Customers interested in using the Media Helper today can request beta access or wait until it becomes again available.

Sorry for the inconvenience

------------------------------
BR Peter
Genesys - Employees


Original Message:
Sent: 03-01-2023 10:38
From: Paul Simpson
Subject: Require the WebRTC Media Helper

I just checked two ORGs, one US East and one US West and don't see the option. Maybe it's been temporarily removed? I recommend opening a support case with Customer Care.

------------------------------
Paul Simpson
Eventus Solutions Group


Original Message:
Sent: 03-01-2023 09:34
From: Christina Brooks
Subject: Require the WebRTC Media Helper

It was there yesterday, today it seems to be removed.  We were testing it out with a few users and now have no ability to see if it remains on but is not available to force any longer on our WebRTC phones.

------------------------------
Christina Brooks
TLS Connecting Voices


Original Message:
Sent: 03-01-2023 08:11
From: nicholas Argeson
Subject: Require the WebRTC Media Helper

This feature is not available to me. Am I missing something? 

------------------------------
nicholas Argeson
Bethlehem Shared Services LLC.


Original Message:
Sent: 02-21-2023 03:39
From: Peter Faust
Subject: Require the WebRTC Media Helper

Correct!: "You can enable the Require WebRTC Media Helper setting in the WebRTC base settings or a WebRTC phone setting. The Require WebRTC Media Helper setting appears in the Media section of the WebRTC configuration."

------------------------------
BR Peter
Genesys - Employees


Original Message:
Sent: 02-20-2023 15:27
From: Dewald Smit
Subject: Require the WebRTC Media Helper

"This feature has no restriction by user or required user to access." - This means there is no licencing restriction to use this feature.
This feature will fall under Telephony Admin, so I suspect it will be a setting on the WebRTC phone and/or base settings.

------------------------------
Dewald Smit
Altron Systems Integration a Division of Altron TMT (Pty) Ltd