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  • 1.  Reschedule removes Time-off activities

    Posted 01-15-2026 18:32

    We are seeing an issue with time-off activities (with no paid or work time associated with them) being removed from agent schedules when an intraday reschedule is run to apply a new forecast and see updated staffing/coverage needs and differentials (where we are selecting all options to not affect shift start time, daily paid time, weekly paid time, and manually modified shifts).

    I saw that an issue similar to this was mentioned previously in the below thread with a fix that was to be applied. Let me know if the issue we are describing needs to be submitted as a support case to be looked into further, or if we need to submit this to the Ideas portal as a future suggestion to allow re-forecasting to be conducted without schedule changes being made:

    Workforce Engagement Management

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    Workforce Engagement Management
    I am wondering if anyone else has seen this, or whether I am missing a step in the re-scheduling feature?When in a schedule, and opting to reschedule, the appli
    View this on Genesys >


    #ScheduleManagement

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    Marcus Hollins
    Workforce Manager
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  • 2.  RE: Reschedule removes Time-off activities

    Posted 01-16-2026 08:20

    Hi Marcus, 
    Could you please raise a support ticket for this?

    There have been several enhancements since the post you referred to, so my gut is saying this is likely to be a different issue or bug.

    As soon as the team receives the support ticket, we'll be able to begin the investigation process and understand the problem.
    thanks, 
    Paul



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    Paul Wood
    Product Manager for Genesys Cloud Workforce Management
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  • 3.  RE: Reschedule removes Time-off activities

    Posted 01-16-2026 09:18

    Ok, I'll get this submitted. Thanks!



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    Marcus Hollins
    Workforce Manager
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    Original Message


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