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  • 1.  Restricting Transfer

    Posted 07-10-2025 04:14
    No replies, thread closed.

    Hi All, 

    Wondering if there is any hints and tips on restricting transfers to queues within a division. Has anyone else come up against this at all. 

    Look forward to hearing from you 

    :) 


    #Routing(ACD/IVR)

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    Stef Dunn
    Data Integrity Manager
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  • 2.  RE: Restricting Transfer
    Best Answer

    Posted 07-10-2025 09:35
    No replies, thread closed.

    Hi Stef,

    Utilizing Access control may work, by restricting access to queues outside of a user division.

    I found a previous thread with some recommendations and also a list of ideas that could be relevant: Prevent certain queues from being transferred to?



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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  • 3.  RE: Restricting Transfer

    Posted 07-21-2025 08:38
    No replies, thread closed.

    This is within the same division sadly, and also out of hours transfers as well 



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    Stef Dunn
    Data Integrity Manager
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    Original Message


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