Genesys Cloud - Main

Hi,

I search for an expression on the Architect that allows to retieve the current date of conversation and then convert it to the specific date format like: dd-mm-yyyy

Please, any idea ?

Thank you in advance
#PlatformAdministration
#SystemAdministration
#Telephony
#Unsure/Other

There are 2 ways to get the time.  The GetCurrentDateTimeUtc() expression returns the current datetime in UTC.  Architect also has a built-in variable Flow.StartDateTimeUtc; this returns the datetime in UTC when the flow started.  The difference is Flow.StartDateTimeUtc is the same during the entire call, whereas GetCurrentDateTimeUtc() will change as the call continues.  You need to decide which value you want.

The ToString expression can write out a datetime, but the format it uses is "yyyy-mm-ddThh:mm:ss.000Z".  Since that doesn't match the format you want, you will need to use the Day, Month, and Year expressions to write your own string value.  For this example I use a datetime variable Task.dateTimeVar, you will set it as either of the values in the paragraph above.
Create a string variable Task.day with this value: 

If(Day(Task.dateTimeVar) < 10, "0"+ToString(Day(Task.dateTimeVar)), ToString(Day(Task.dateTimeVar)))​

Create a string variable Task.month with this value:

If(Month(Task.dateTimeVar) < 10, "0"+ToString(Month(Task.dateTimeVar)), ToString(Month(Task.dateTimeVar)))​

Create a string variable Task.year with this value:

ToString(Year(Task.dateTimeVar))​

Create a string variable Task.dateString with this value:

Append(Task.day, "-", Task.month, "-", Task.year)​

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------

Thank you Melissa, it is very explained

Just one more question as you explain, what will be the value of the variable "Task.dateTimeVar", is it "GetCurrentDateTimeUtc() " ?

Thank you again for your help

------------------------------
Oudderhem Mostafa
Coverage-Communication
------------------------------

Original Message:
Sent: 01-15-2019 12:32
From: Melissa Bailey
Subject: Retrieve current date of the call as format dd-mm-yyyy on the Architect

There are 2 ways to get the time.  The GetCurrentDateTimeUtc() expression returns the current datetime in UTC.  Architect also has a built-in variable Flow.StartDateTimeUtc; this returns the datetime in UTC when the flow started.  The difference is Flow.StartDateTimeUtc is the same during the entire call, whereas GetCurrentDateTimeUtc() will change as the call continues.  You need to decide which value you want.

The ToString expression can write out a datetime, but the format it uses is "yyyy-mm-ddThh:mm:ss.000Z".  Since that doesn't match the format you want, you will need to use the Day, Month, and Year expressions to write your own string value.  For this example I use a datetime variable Task.dateTimeVar, you will set it as either of the values in the paragraph above.
Create a string variable Task.day with this value: 

If(Day(Task.dateTimeVar) < 10, "0"+ToString(Day(Task.dateTimeVar)), ToString(Day(Task.dateTimeVar)))​

Create a string variable Task.month with this value:

If(Month(Task.dateTimeVar) < 10, "0"+ToString(Month(Task.dateTimeVar)), ToString(Month(Task.dateTimeVar)))​

Create a string variable Task.year with this value:

ToString(Year(Task.dateTimeVar))​

Create a string variable Task.dateString with this value:

Append(Task.day, "-", Task.month, "-", Task.year)​

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------

It's either Flow.StartDateTimeUtc or GetCurrentDateTimeUtc(), whichever value you choose to use.

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------

Original Message:
Sent: 01-15-2019 12:47
From: Oudderhem Mostafa
Subject: Retrieve current date of the call as format dd-mm-yyyy on the Architect

Thank you Melissa, it is very explained

Just one more question as you explain, what will be the value of the variable "Task.dateTimeVar", is it "GetCurrentDateTimeUtc() " ?

Thank you again for your help

------------------------------
Oudderhem Mostafa
Coverage-Communication
------------------------------


Original Message:
Sent: 01-15-2019 12:32
From: Melissa Bailey
Subject: Retrieve current date of the call as format dd-mm-yyyy on the Architect

There are 2 ways to get the time.  The GetCurrentDateTimeUtc() expression returns the current datetime in UTC.  Architect also has a built-in variable Flow.StartDateTimeUtc; this returns the datetime in UTC when the flow started.  The difference is Flow.StartDateTimeUtc is the same during the entire call, whereas GetCurrentDateTimeUtc() will change as the call continues.  You need to decide which value you want.

The ToString expression can write out a datetime, but the format it uses is "yyyy-mm-ddThh:mm:ss.000Z".  Since that doesn't match the format you want, you will need to use the Day, Month, and Year expressions to write your own string value.  For this example I use a datetime variable Task.dateTimeVar, you will set it as either of the values in the paragraph above.
Create a string variable Task.day with this value: 

If(Day(Task.dateTimeVar) < 10, "0"+ToString(Day(Task.dateTimeVar)), ToString(Day(Task.dateTimeVar)))​

Create a string variable Task.month with this value:

If(Month(Task.dateTimeVar) < 10, "0"+ToString(Month(Task.dateTimeVar)), ToString(Month(Task.dateTimeVar)))​

Create a string variable Task.year with this value:

ToString(Year(Task.dateTimeVar))​

Create a string variable Task.dateString with this value:

Append(Task.day, "-", Task.month, "-", Task.year)​

------------------------------
Melissa Bailey
Genesys - Employees

Thank you so much Melissa, I really appreciate your help

Have a good day

------------------------------
Oudderhem Mostafa
Coverage-Communication
------------------------------

Original Message:
Sent: 01-15-2019 12:55
From: Melissa Bailey
Subject: Retrieve current date of the call as format dd-mm-yyyy on the Architect

It's either Flow.StartDateTimeUtc or GetCurrentDateTimeUtc(), whichever value you choose to use.

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------


Original Message:
Sent: 01-15-2019 12:47
From: Oudderhem Mostafa
Subject: Retrieve current date of the call as format dd-mm-yyyy on the Architect

Thank you Melissa, it is very explained

Just one more question as you explain, what will be the value of the variable "Task.dateTimeVar", is it "GetCurrentDateTimeUtc() " ?

Thank you again for your help

------------------------------
Oudderhem Mostafa
Coverage-Communication


Original Message:
Sent: 01-15-2019 12:32
From: Melissa Bailey
Subject: Retrieve current date of the call as format dd-mm-yyyy on the Architect

There are 2 ways to get the time.  The GetCurrentDateTimeUtc() expression returns the current datetime in UTC.  Architect also has a built-in variable Flow.StartDateTimeUtc; this returns the datetime in UTC when the flow started.  The difference is Flow.StartDateTimeUtc is the same during the entire call, whereas GetCurrentDateTimeUtc() will change as the call continues.  You need to decide which value you want.

The ToString expression can write out a datetime, but the format it uses is "yyyy-mm-ddThh:mm:ss.000Z".  Since that doesn't match the format you want, you will need to use the Day, Month, and Year expressions to write your own string value.  For this example I use a datetime variable Task.dateTimeVar, you will set it as either of the values in the paragraph above.
Create a string variable Task.day with this value: 

If(Day(Task.dateTimeVar) < 10, "0"+ToString(Day(Task.dateTimeVar)), ToString(Day(Task.dateTimeVar)))​

Create a string variable Task.month with this value:

If(Month(Task.dateTimeVar) < 10, "0"+ToString(Month(Task.dateTimeVar)), ToString(Month(Task.dateTimeVar)))​

Create a string variable Task.year with this value:

ToString(Year(Task.dateTimeVar))​

Create a string variable Task.dateString with this value:

Append(Task.day, "-", Task.month, "-", Task.year)​

------------------------------
Melissa Bailey
Genesys - Employees