Genesys Cloud - Main

We have unfortunetly gotten ourselves in to a mess with our Roles / Permissions. Adding new permissions to default roles and creating custom roles that are duplicating permissions. Does anybody have any recommendations on best practices on how to manage/cleanup these roles? I would like to understand what roles we currently have and what permissions are assigned to them so we can remove duplicates if needed. We've got a lot of users that have to much access and sometimes find others that don't have enough access.

Eemaan has a great tool for this:  Security – eemaan

Saw it in action at the show and they have been a Genesys Engage partner for years.

We have unfortunetly gotten ourselves in to a mess with our Roles / Permissions. Adding new permissions to default roles and creating custom roles that are duplicating permissions. Does anybody have any recommendations on best practices on how to manage/cleanup these roles? I would like to understand what roles we currently have and what permissions are assigned to them so we can remove duplicates if needed. We've got a lot of users that have to much access and sometimes find others that don't have enough access.