Genesys Cloud - Main

Hi all,

I have application which have TFN assigned to it.

Is it possible to route call to other application using short internal 5-7 digits number which is received from datatable? (in PEC we called them DN of routing point type).

#ArchitectureandDesign

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Vitalii Hetman
Genesys Professional Services Engineer
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Hi Vitalii,

You want to look up the full number in the datatable using a short code and then route to that number?

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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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Hi Samuel!

I was looking for the way to assign some internal number, like 5000 to Application B, configure this number in the datatable and then when inbound call comes to Application A it does lookup in the table and transfer to App B using number 5000. This way if the version of App B change (after we clone it) - I can simply assign DN 5000 to new application.

Thanks

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Vitalii Hetman
Genesys Professional Services Engineer
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Original Message:
Sent: 12-24-2024 08:14
From: Samuel Jillard
Subject: Route call to Gen Cloud internal number

Hi Vitalii,

You want to look up the full number in the datatable using a short code and then route to that number?

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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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Definitely doable.  You could use different DNIS digits with a table lookup for that DNIS and route to the Flow what you want based on that lookup.  If only a couple of numbers, you may as well use a switch in the original flow.  Yes, you can also have a collect input at the beginning of the Flow and use the input of that to lookup the route.  We do this a lot to simulate DNIS numbers that have not ported over to Genesys so we can test routing.