Genesys Cloud - Main

I've been building out the SalesForce cloud integration to embed Genesys into Salesforce classic.  Getting some of the interaction attributes to copy over into the respective SalesForce account\contact activity record is pretty straightforward, however I can't find any way to have the email body\message content of an email copy over into the activity record, only the email subject line and various time stamp details.  Can anyone offer some guidance on this?  Thanks very much.

The body of the email is not part of the normal conversation data available to the CTI module.  In the Email flow, you can extract the body as a string and then set it as a participant data point that could then be used in the CTI to pass the value over to Salesforce.  The other is to have a Salesforce Flow extract the body and the reply after the interaction disconnects using the API.  .  

I've been building out the SalesForce cloud integration to embed Genesys into Salesforce classic.  Getting some of the interaction attributes to copy over into the respective SalesForce account\contact activity record is pretty straightforward, however I can't find any way to have the email body\message content of an email copy over into the activity record, only the email subject line and various time stamp details.  Can anyone offer some guidance on this?  Thanks very much.