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  • 1.  Salesforce Certificate Update (DigiCert Global Root G2)

    Posted 15 days ago

    Will below Salesforce DigiCert Global Root G2 certificate impact CX Cloud & Salesforce integration?   

    https://help.salesforce.com/s/articleView?id=xcloud.security_keys_policy_and_rotation.htm&type=5

    "Salesforce has announced that starting February 5, 2026, their digital certificate infrastructure will migrate to chain from the DigiCert Global Root G2.

    Any MuleSoft application connecting to Salesforce (e.g., using the Salesforce Connector, HTTP Requester, or Pub/Sub Connector) acts as a client. These applications must have the DigiCert Global Root G2 certificate present in their trust store to successfully validate the handshake. If this certificate is missing, integrations may fail with SSL/TLS handshake errors such as: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target"


    #API/Integrations

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    Jagdish Thalal
    Engineer
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  • 2.  RE: Salesforce Certificate Update (DigiCert Global Root G2)
    Best Answer

    Posted 14 days ago
    This is an important point.
     
    I have some clients here who use Genesys' CTI Connector with Salesforce.
     
    I believe it would be best to open a case with Genesys handling it. I'm going to do it.
    Tks


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    Kaio Oliveira
    Sr Systems Analyst
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM
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    Original Message


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