Genesys Cloud - Main

Hi Everyone,

we install CX Cloud Digital and AI for Salesforce Service Cloud v1.58, 

after installation, we unable to see CX Cloud , Digital and AI in App manager (see below screenshot), has anyone ever experience this issue ?

Feel free to advise.

thank you

Hello Fransiska,

Have you checked all the pre-requisites and steps have been completed as per the resource center article: Install and set up the CX Cloud, Digital and AI for Salesforce Service Cloud

If you have checked all of this and its still not showing, you may need to open a case with Genesys Product Support

Hi Fransiska,

In addition to reinforcing Samuel Jillard's suggestion, here is a tip: always install using the "Install for All Users" option. This prevents new users from lacking the necessary permissions, and always install and update in this order: Core - Voice - Digital

I hope this helps!

thanks for the tips Danniel.

yes that what Genesys suggested too.