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  • 1.  Saving Email from Genesys

    Posted 12-21-2024 00:17

    Hello everyone,

    Good day.

    May I ask if we can download an email thorough genesys?

    Thank you and have a great day.

    Best,

    Justine


    #Implementation

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    Justine Carlos
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  • 2.  RE: Saving Email from Genesys
    Best Answer

    Posted 12-21-2024 19:39

    Not the actual Email as a .EML.  There are several discussions here about this.  Just search for Email Attachments and Save Email.  What you can do is download the recording, which would be the body and subject of the Email, so essentially the same.  What are you trying to do in the end - there might be a solution. 



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Saving Email from Genesys

    Posted 12-25-2024 22:29

    Got it Robert. thank you.

    Again, we don't have an option to pullback the interaction once disconnected right?



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    Justine Carlos
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  • 4.  RE: Saving Email from Genesys

    Posted 12-25-2024 22:33

    The feature release this month allows you to open and reply to a closed interaction.   Is that what you are looking for?  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 5.  RE: Saving Email from Genesys

    Posted 12-25-2024 22:56

    That's a great news! thank you, Robert. yes, that is one. However, I am still looking at the forum on ways to save the email other than the transcript.

     Happy Holidays!



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    Justine Carlos
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  • 6.  RE: Saving Email from Genesys

    Posted 12-25-2024 23:30

    I would BCC an archive mailbox in the Email settings then use other software to save out the email.  You can use rules to automate that process.  I would assume your other software could pull from the folder. 



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 7.  RE: Saving Email from Genesys

    Posted 12-26-2024 00:47

    got it Robert, Thanks!



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    Justine Carlos
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