Genesys Cloud - Main

Hi all, 

Is it possible to only show office hours in the dropdown box in an agent script when scheduling a callback? 

Many thanks,

#Unsure/Other

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Philip Campbell
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Philip,

You could possibly code something to achieve this, but if you wanted to tie it to that actual Schedules / Schedule Groups currently in place, you'd be out of luck.

Please see this idea and give it some love!

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Paul Simpson
Views expressed are my own and do not necessarily reflect those of my employer.
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Hi, we are struggling with the same issue. The latest idea, not implemented yet was via flow, that bounces back an interaction if it isn't scheduled during a valid time. Not sure if this works out well, but might be a seed to start your own solution. Would love to hear how you finally mitigated your problem.

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Daniel Possekel
Vattenfall GmbH
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