Genesys Cloud - Main

Hello,

If we want to schedule a callback during the outbound campaign. We can not schedule a date, if its more then 2 weeks.

For example:

Outbound campaign call at 2nd May 2017

We try to schedule a callback at 2nd June 2017

--> error message from PureCloud: failed to schedule callback

Outbound campaign call at 2nd May 2017 (same campaign)

We try to schedule a callback at 10th May 2017

--> OK, callback is scheduled

When we afterwards export the campaign list --> both dates are filled in

But when we check Permformance - Scheduled Callbacks --> only the callback of 10 May is shown

Hello,

I used the second method.

I will open a support case.

Regards

Steven

Hello,

When scheduling a callback from the Agent's interactions options, we get a clear error message, stating that it is not allowed to schedule a callback at a time > 2 weeks.

So I'm going to send a feature request.

Thank you for the answers.

Steven

I just got verification that it was specifically created with a 2-week limit. So, yes, you will need to submit the feature/enhancement request.