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  • 1.  Schedule outbound call from API -POST /api/v2/conversations/callbacks

    Posted 07-27-2022 14:36
    Edited by Eric Berkshire 07-28-2022 13:46
    No replies, thread closed.
    Hi all,

    I'm trying to schedule outbound calls through the api so that the script displays and record is updated in the contact list upon disposition of the callback. Since
    POST /api/v2/outbound/campaigns/{campaignId}/callback/schedule is deprecated though, I'm not sure how to do it through POST /api/v2/conversations/callbacks so that it tied to the campaign the lead. I tried adding the attributes that I saw on a campaign scheduled call, but couldn't get it work. I added dialerContactId, dialerContactListId, dialerCampaignId. While I got the callback and the script, the dynamic attributes weren't present and the lead wasn't updated post call from the wrap up. 

    Has anyone gotten this to work before? If so, can you share your magic receipt? 

    Thanks,


    #Integrations
    #Outbound

    ------------------------------
    Eric Berkshire
    Broker Solutions, Inc. DBA New American Funding
    ------------------------------


  • 2.  RE: Schedule outbound call from API -POST /api/v2/conversations/callbacks

    Posted 07-28-2022 22:02
    No replies, thread closed.
    Attributes on the first call will not be carried over to the outbound callback.  Best thing is to use custom columns in the contact list and when you create the contact for callback, populate those columns and use them for script.  Alternatively, you can look at the originating conversation Id or write that to the callback as a column field and then do a lookup with the script to read in the original attributes.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Schedule outbound call from API -POST /api/v2/conversations/callbacks

    Posted 07-29-2022 13:29
    No replies, thread closed.
    Hi Robert,

    Thank you for the response. I'm not really worried about attributes. That's just one thing I've tried to get this to work. All I'm really trying to do is find a way to duplicate the functionality that provided PC via icelib's ContactListConfiguration.AddScheduledCalls for a lead that's never been called before. 

    Thank you,
    Eric Berkshire

    ------------------------------
    Eric Berkshire
    Broker Solutions, Inc. DBA New American Funding
    ------------------------------

    Original Message


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