Currently, when agents need to be moved to a different queue or be added specific skills for a defined period, Admin/Supervisor user needs to make the change at a specific time and revert back when required.
What are the suggested best practices to streamline this process?
Are there plan to implement a scheduler for queue or skill assignment? (ie. Move agent A from queue A to queue B at a specific time for a predefined period)
Is there a way to define and store a default configuration for a user (including queues, skills, and proficiency levels) so it can be quickly reapplied or reverted to after temporary changes?
#WFMConfiguration,BestPractices
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Guillaume
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