Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Scheduled callback across divisions

    Posted 10-02-2023 02:09
    No replies, thread closed.

    Is there a way to schedule a callback for a different division?  We have to have separate divisions in order to keep data and call routing separate but need to ability to send scheduled calls to the users in the other division in a specific use case.  Thanks!


    #Implementation

    ------------------------------
    Maureen Shaw
    Helpware Inc
    ------------------------------


  • 2.  RE: Scheduled callback across divisions

    Posted 10-06-2023 22:00
    No replies, thread closed.

    Not with the standard callback reschedule, but if you give them a script page that allows them to choose the queue, you can create a data action that can create a callback through the API:  https://developer.genesys.cloud/devapps/api-explorer#post-api-v2-conversations-callbacks



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


Related Content