Genesys Cloud - Main

Hello, 

When an agent scheduled a callback with the customer, the field time zone is optional; if the agent doesn't specify anything, which time zone is applied to the callback? 

Thanks
Vanessa
#SystemAdministration
#Telephony

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Vanessa Ting
Zurich Insurance Group
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Hi Vanessa,

If the agent does not specify a timezone the system will use the local time of your computer. (Windows settings)

Hi Paulo, 

All clear, thank you for your reply

Best, 
Vanessa

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Vanessa Ting
Zurich Insurance Group
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Original Message:
Sent: 06-03-2022 19:45
From: Paulo Mesquita
Subject: Scheduled callback - What is the default timezone?

Hi Vanessa,

If the agent does not specify a timezone the system will use the local time of your computer. (Windows settings)