Genesys Cloud - Main

Hi, In case of a scheduled callback, is there a possibility to add the information in the callback script which agent has set up the callback?

#ArchitectureandDesign

------------------------------
Thomas Repking
Canada Life Group Services Limited
------------------------------

Since Callbacks use the same script as the outbound Voice, you can have that script look up attributes on the conversation.  You can use a data action to create the callback and set these attributes instead of using the standard callback action or the agent-scheduled.  Give them a small widget or button on a script to run the data action.  

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
------------------------------