We are looking at using the schedule callback function in scripts.

I have built and tested it. But I have a question I wasn't finding documentation on.

What happens if the agent isn't available at the scheduled time?

Does it get delivered once they become available or does it go to an available agent? 

Hi Daniel,

I guess then this information the documentation can help you:

https://help.mypurecloud.com/glossary/agent-owned-callback/

Att,

We are looking at using the schedule callback function in scripts.

I have built and tested it. But I have a question I wasn't finding documentation on.

What happens if the agent isn't available at the scheduled time?

Does it get delivered once they become available or does it go to an available agent?