Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Scheduled Reports

    Posted 06-12-2025 04:02
    No replies, thread closed.

    Good morning

    Apologies if this has been covered before.

    I have a colleague who has configured several scheduled reports using their own Genesys account. These reports are distributed to various people throughout our organisation.

    This colleague is leaving our organisation and I need to preserve this reporting. Is there a way to copy these reports to another user or do I need to recreate each of these reports on another account? 

    Thanks in advance 

    George


    #Reporting/Analytics
    #Unsure/Other

    ------------------------------
    George
    ------------------------------


  • 2.  RE: Scheduled Reports
    Best Answer

    Posted 06-12-2025 04:17
    No replies, thread closed.

    Hi George

    At this time you would need to recreate the exports, although there is an idea: Allow Admins and/or Supervisors to view other users scheduled exports on the Genesys Cloud Product Ideas Lab that is looking at amending/disabling/deleting scheduled exports. I would certainly vote for this idea and add your use case around copying the scheduled export or moving the scheduled export to a different user due to someone leaving.

    I am also going to move this thread across to the Genesys Cloud Reporting and Analytics Community to see if anyone else has any other ideas. 



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Scheduled Reports

    Posted 06-12-2025 04:21
    No replies, thread closed.

    Many Thanks Samuel. 



    ------------------------------
    George Holdstock
    na
    ------------------------------

    Original Message


Related Content