Genesys Cloud - Main

Hello Mostafa,

I would take a look at the following links to see if they would help with your implementation.

https://help.mypurecloud.com/articles/troubleshoot-genesys-cloud-scim-identity-management/#tab2

https://developer.genesys.cloud/devapps/api-explorer-standalone

If not, you may want to reach out to the experts in the Genesys Cloud - Developer Community.

hej, Jason! Since you are sharing this, I will try my luck with asking a related question :) 
Can we assign a user to a workteam using this integration?

Hello Mostafa,

I would take a look at the following links to see if they would help with your implementation.

https://help.mypurecloud.com/articles/troubleshoot-genesys-cloud-scim-identity-management/#tab2

https://developer.genesys.cloud/devapps/api-explorer-standalone

If not, you may want to reach out to the experts in the Genesys Cloud - Developer Community.

Hey Kate,

Long time no speak!

I may be mistaken, but don't believe this is possible.

hej, Jason! Since you are sharing this, I will try my luck with asking a related question :) 
Can we assign a user to a workteam using this integration?

Hello Mostafa,

I would take a look at the following links to see if they would help with your implementation.

https://help.mypurecloud.com/articles/troubleshoot-genesys-cloud-scim-identity-management/#tab2

https://developer.genesys.cloud/devapps/api-explorer-standalone

If not, you may want to reach out to the experts in the Genesys Cloud - Developer Community.

Hi Mostafa,

I don't believe SCIM support queue mapping but it should let you map skills from OKTA to Genesys Cloud as the mapping documentation here lists 'Full URN: urn:ietf:params:scim:schemas: extension:genesys:purecloud:2.0: User:routingSkills.[].name' field.

Hi Mostafa,

I think you will have to achieve this in two ways:

• For queue membership you can provision users into a group & make the group a member of the queue.
• For skill control you execute as Orhun describes above.

Hope this helps, good luck!

Hi Mostafa,

I don't believe SCIM support queue mapping but it should let you map skills from OKTA to Genesys Cloud as the mapping documentation here lists 'Full URN: urn:ietf:params:scim:schemas: extension:genesys:purecloud:2.0: User:routingSkills.[].name' field.

Hi Mostafa,

I think you will have to achieve this in two ways:

• For queue membership you can provision users into a group & make the group a member of the queue.
• For skill control you execute as Orhun describes above.

Hope this helps, good luck!

Hi Mostafa,

I don't believe SCIM support queue mapping but it should let you map skills from OKTA to Genesys Cloud as the mapping documentation here lists 'Full URN: urn:ietf:params:scim:schemas: extension:genesys:purecloud:2.0: User:routingSkills.[].name' field.

I think what you've described is the best solution, but just for completeness there is another alternative: You could use SCIM to provision the user and assign skills, and define 'skill groups' that will automatically associate users with particular skills to a group, then add that skill group as a member of a queue. It's a bit more roundabout but means that SCIM only needs to manage users (and their skills) not group membership.

Hi Mostafa,

I think you will have to achieve this in two ways:

• For queue membership you can provision users into a group & make the group a member of the queue.
• For skill control you execute as Orhun describes above.

Hope this helps, good luck!

Hi Mostafa,

I don't believe SCIM support queue mapping but it should let you map skills from OKTA to Genesys Cloud as the mapping documentation here lists 'Full URN: urn:ietf:params:scim:schemas: extension:genesys:purecloud:2.0: User:routingSkills.[].name' field.

Hi Mostafa,

I think you will have to achieve this in two ways:

• For queue membership you can provision users into a group & make the group a member of the queue.
• For skill control you execute as Orhun describes above.

Hope this helps, good luck!

Hi Mostafa,

I don't believe SCIM support queue mapping but it should let you map skills from OKTA to Genesys Cloud as the mapping documentation here lists 'Full URN: urn:ietf:params:scim:schemas: extension:genesys:purecloud:2.0: User:routingSkills.[].name' field.