Hello, 

I'm setting up screen pop that loads a webpage.  I know how to 

• pop in tab
• pop in new window, and customizing width and length of the window
• load the url in a web page component within the agent script

My questions are : 

1. is it possible to tell that new window where to pop on the screen?
2. make that screen pop stay on top on top of all other windows ?

Thank you!

#Omni-ChannelDesktop/UserInterface

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Simon Noel
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Hey Simon,

Looking through the documentation, I don't see a way to choose the screen pop placement or a stay on top option.  Maybe someone else will have an idea on how to achieve this, if not then it maybe worth creating an idea on the Genesys Cloud Product Ideas Lab

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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 07-17-2024 21:45
From: Simon Noel
Subject: Screen pop placement.

Hello, 

I'm setting up screen pop that loads a webpage.  I know how to 

• pop in tab
• pop in new window, and customizing width and length of the window
• load the url in a web page component within the agent script

My questions are : 

1. is it possible to tell that new window where to pop on the screen?
2. make that screen pop stay on top on top of all other windows ?

Thank you!

#Omni-ChannelDesktop/UserInterface

------------------------------
Simon Noel
------------------------------