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  • 1.  screen shared with chrome

    Posted 09-24-2018 13:43
    No replies, thread closed.
    Hi every one 

    I have problem with screen shared with chrome, when intro the security key and press shared your screen button, the app open a new windows (chrome web store) with the extension but the extension was installed in the agent and not start screen shared never, in Firefox do not have problems only with chrome.

    Best regards
    Miguel Velasquez

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    Jose Miguel Velasquez
    Movigoo Innovacion SpA.
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  • 2.  RE: screen shared with chrome

    Posted 09-26-2018 14:17
    No replies, thread closed.
    Hello Miguel,

    You may want to check this link. Let me know if it will help.

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    Marie Grace Delos Santos
    Global Digital Team, Customer Success
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  • 3.  RE: screen shared with chrome

    Posted 10-05-2018 17:39
    No replies, thread closed.
    Hello Marie,

    The problem is the chrome navigator.

    Thank very much!.



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    Jose Miguel Velasquez
    Movigoo Innovacion SpA.
    ------------------------------