Genesys Cloud - Main

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

Script Button required option, and potentially other various Script options to have more functionality

  Thread closed by the administrator, not accepting new replies.

  • 1.  Script Button required option, and potentially other various Script options to have more functionality

    Posted 10-04-2024 14:57
    No replies, thread closed.

    Hello, just looking to see if there may be any road map for scripts to have button requirements so that agents are required to press a button to initiate an item in the script. Currently there does not appear to be this function, I see it for text boxes however. 


    #API/Integrations
    #ArchitectureandDesign
    #Roadmap/NewFeatures
    #SystemAdministration

    ------------------------------
    Luke Murphy
    Genesys Cloud Developer
    CCS Medical
    ------------------------------


  • 2.  RE: Script Button required option, and potentially other various Script options to have more functionality
    Best Answer

    Posted 10-04-2024 15:19
    No replies, thread closed.

    Let me see if I follow you.  You want a script, but you don't want elements to be active unless they press something first like showing patient information.  I would create a start page that has all the elements but make the values visible based on a Boolean and have a button that says Show Info or something.  When they do that, run a custom action to change the Boolean and then change to a copy of the start page.  Now all the elements will be visible.  

    Make sense and is that what you are looking for?



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



Related Content