Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Script screenpop after the interaction has been connected

    Posted 01-30-2024 02:47
    No replies, thread closed.

    I want the agent scirpt to send an API to the middleware after the agent presses answer to answer the call.


    #ArchitectureandDesign
    #Integrations
    #SystemAdministration
    #Telephony

    ------------------------------
    Nuttapong Limadisai
    G-Able Public Company Limited
    ------------------------------


  • 2.  RE: Script screenpop after the interaction has been connected
    Best Answer

    Posted 01-30-2024 09:31
    No replies, thread closed.

    Actions in Scripts are upon alerting, not answering.   I would suggest you put the API call in a workflow and use a trigger on the conversation.{conversationId}.agent.start to fire that worflow when agent is connected 



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Script screenpop after the interaction has been connected

    Posted 01-30-2024 10:02
    No replies, thread closed.

    You'll need to check if {{Scripter.Raw Interaction State}} is connected, if not then you put a 1-2 second delay and call the same script again.

    That way it will loop until the correct state.

    Depending on the use case triggers might be a better option.

    https://help.mypurecloud.com/articles/about-triggers/



    ------------------------------
    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
    ------------------------------

    Original Message


Related Content