You can use expressions to create a new variable through a custom action on a page or button press. For this, I would use substr, which is described here:
Additional functions to use in dynamic variables - Genesys Cloud Resource Center (mypurecloud.com)So, for yours:
2022-10-25T19:00:43+0000
You could assign a variable that is:
substr(5,2)
"-"
substr(8,2)"
"-"
substr(0,4)
" at "
substr(11,5)
Which should give you 10-25-2022 at 19:00
You may need to play around with the formatting.
substr(string, start[, length])
This function returns a substring of the original string, starting from the zero-based start position. If length is specified, it returns that many characters, and otherwise, it returns the rest of the string.
Examples:
substr("ABCD", 1) //returns "BCD"
substr("ABCD", 2, 1) //returns "C"
substr("ABCD", 5) //returns ""------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 10-25-2022 15:43
From: Katia Ojea
Subject: Script Variable Date Format
Hello,
We are building an inbound script for our agents and one of the options they have is to select the scheduled date they find for the customer while on the call (using the Date/Time container). When they pick a date and time, we have a variable in the later section of the script (their recap) automatically populate the date and time chosen.
Is there a way to change the format to appear as mm/dd/yyyy hh:mm AM/PM? It currently appears as: 2022-10-25T19:00:43+0000
Thank you.
#Unsure/Other
------------------------------
WFM4Life
------------------------------