Genesys Cloud - Main

Hi

I'm Building a script where agents are required confirm they have read the script to the customer by clicking a tick box, until they do this the "next page" button is disabled.

My issue is I wish to use one tick box and one var across multiple pages re-setting them as part of the change page buttons actions.
When I re-set both the button remains enabled regardless of what order I complete the re-sets.
If I use a new tick box per page and re-set the the var it works fine.

Is this expected behaviour please?
#ConversationalAI(Bots,AgentAssist,etc.)
#PlatformAdministration
#SystemAdministration

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Philip Thys
British Telecommunications PLC
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What if you use a drop down for the confirmation and then use an If/then/else logic on the next page button, if the variable is true, then proceed to next page.  If not, go back to the same page after.  Then it will not matter if it is set or not.  Just reset the variable on page load.

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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.com
https://RobertWC.Blogspot.com
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Original Message:
Sent: 06-30-2022 06:30
From: Philip Thys
Subject: Scripting Buttons

Hi

I'm Building a script where agents are required confirm they have read the script to the customer by clicking a tick box, until they do this the "next page" button is disabled.

My issue is I wish to use one tick box and one var across multiple pages re-setting them as part of the change page buttons actions.
When I re-set both the button remains enabled regardless of what order I complete the re-sets.
If I use a new tick box per page and re-set the the var it works fine.

Is this expected behaviour please?
#ConversationalAI(Bots,AgentAssist,etc.)
#PlatformAdministration
#SystemAdministration

------------------------------
Philip Thys
British Telecommunications PLC
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