I am curious if there is a way to use a variable driven Scripter.Consult Transfer command which will work with a queue.  I've done this with Voice before by transferring to a SIP id to execute a transfer script, or directly to a phone number, but now I am working on a version compatible with web messaging.

The documentation suggests that the variable option is intended for use with a phone number only, so I am not sure that this is possible.

The actual result I am trying to achieve is to provide a queue dropdown that pairs with a transfer button rather than a set of separate transfer buttons for each of the various options. This isn't a hard requirement, but I am looking for a consistent UI design with the voice design this pairs with, which uses dropdowns for transfer options.

Methods I have tried thus far:

• Using a variable containing the queue ID.
• Sending to the SIP id of an inbound message flow that transfers to the applicable queue.

There is a method I think will work, but I am not fond of in that I could set the dropdown to just control a variable, and then set up a custom action to use that variable to execute hard coded consult transfers which match to their IDs.  I am curious if there is a more direct method for variable driven queue transfers though.

#DigitalChannels
#PlatformAdministration

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Matt Riedl
Senior Consultant, Deployment
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Hello Matt, 

Posting this in the developer forums might be beneficial as well. I did dig up a a post in the developer forum that might help. 

Using an Variable in an expression for queue transfer

Cheers, 

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Cameron
Online Community Manager/Moderator

Original Message:
Sent: 01-10-2025 11:48
From: Matt Riedl
Subject: Scripting - Variable Driven Queue Consult Transfers

I am curious if there is a way to use a variable driven Scripter.Consult Transfer command which will work with a queue.  I've done this with Voice before by transferring to a SIP id to execute a transfer script, or directly to a phone number, but now I am working on a version compatible with web messaging.

The documentation suggests that the variable option is intended for use with a phone number only, so I am not sure that this is possible.

The actual result I am trying to achieve is to provide a queue dropdown that pairs with a transfer button rather than a set of separate transfer buttons for each of the various options. This isn't a hard requirement, but I am looking for a consistent UI design with the voice design this pairs with, which uses dropdowns for transfer options.

Methods I have tried thus far:

• Using a variable containing the queue ID.
• Sending to the SIP id of an inbound message flow that transfers to the applicable queue.

There is a method I think will work, but I am not fond of in that I could set the dropdown to just control a variable, and then set up a custom action to use that variable to execute hard coded consult transfers which match to their IDs.  I am curious if there is a more direct method for variable driven queue transfers though.

#DigitalChannels
#PlatformAdministration

------------------------------
Matt Riedl
Senior Consultant, Deployment
------------------------------

I am curious if there is a way to use a variable driven transfer action which will work with a queue.  I've done this with Voice before by transferring to a SIP id to execute a transfer script, or directly to a phone number, but now I am working on a version compatible with web messaging.

The documentation suggests that the variable option is intended for use with a phone number only, so I am not sure that this is possible.

The actual result I am trying to achieve is to provide a queue dropdown that pairs with a transfer button rather than a set of separate transfer buttons for each of the various options. This isn't a hard requirement, but I am looking for a consistent UI design with the voice design this pairs with, which uses dropdowns for transfer options.

Methods I have tried thus far:

• Using a variable containing the queue ID.
• Sending to the SIP id of an inbound message flow that transfers to the applicable queue.

Update:

There is a method I found that does work, but I am not fond of by way of setting the dropdown to just control a variable, and then set up a custom action to use that variable to execute hard coded blind transfers which match to their IDs.  I am curious if there is a more direct method for variable driven queue transfers though.

In implementing the above, I found that this method didn't work with consult transfers, but did work with blind transfers, so I went back an tried the earlier direct transfer method with a blind transfer to the queue id, but that didn't work unfortunately.

In any event, this seems to be a working solution, I am just not especially fond of having to hard code it in a custom action from a maintenance standpoint.

Edit 2:

I am also realizing that I am losing the ability to set ACD skills via this method, which I could previously do by transferring to a SIP ID and having Architect set those via a Transfer to ACD action.

#DigitalChannels
#PlatformAdministration

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Matt Riedl
Senior Consultant, Deployment
------------------------------

Best would be flows that have the queue transfers and then use the transfer to these flows using [yourflowname]@localhost.  You might have to replace spaces with %20.  Then buttons for each of the flow transfers.  I don't know that a drop-down would work and you would have a transfer button that reads the value based on the drop-down list selection.  

I am curious if there is a way to use a variable driven transfer action which will work with a queue.  I've done this with Voice before by transferring to a SIP id to execute a transfer script, or directly to a phone number, but now I am working on a version compatible with web messaging.

The documentation suggests that the variable option is intended for use with a phone number only, so I am not sure that this is possible.

The actual result I am trying to achieve is to provide a queue dropdown that pairs with a transfer button rather than a set of separate transfer buttons for each of the various options. This isn't a hard requirement, but I am looking for a consistent UI design with the voice design this pairs with, which uses dropdowns for transfer options.

Methods I have tried thus far:

• Using a variable containing the queue ID.
• Sending to the SIP id of an inbound message flow that transfers to the applicable queue.

Update:

There is a method I found that does work, but I am not fond of by way of setting the dropdown to just control a variable, and then set up a custom action to use that variable to execute hard coded blind transfers which match to their IDs.  I am curious if there is a more direct method for variable driven queue transfers though.

In implementing the above, I found that this method didn't work with consult transfers, but did work with blind transfers, so I went back an tried the earlier direct transfer method with a blind transfer to the queue id, but that didn't work unfortunately.

In any event, this seems to be a working solution, I am just not especially fond of having to hard code it in a custom action from a maintenance standpoint.

Edit 2:

I am also realizing that I am losing the ability to set ACD skills via this method, which I could previously do by transferring to a SIP ID and having Architect set those via a Transfer to ACD action.

#DigitalChannels
#PlatformAdministration

------------------------------
Matt Riedl
Senior Consultant, Deployment
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