Genesys Cloud - Main

I was hoping someone can help me with a script feature. I have 3 columns in my list/campaign (a URL) that is broken into 3 fragments. Within the script buildout, I would like to concatenate the3 columns/fragments of the URL into one so the agent can click on it and it takes them to the page.

This is a workaround someone told me is possible because a single cell in the file can only accommodate 520 characters per Genesys (I learned that the hard way!)

Thank you in advance! 

I was hoping someone can help me with a script feature. I have 3 columns in my list/campaign (a URL) that is broken into 3 fragments. Within the script buildout, I would like to concatenate the3 columns/fragments of the URL into one so the agent can click on it and it takes them to the page.

This is a workaround someone told me is possible because a single cell in the file can only accommodate 520 characters per Genesys (I learned that the hard way!)

Thank you in advance! 

As Paul mentioned a dynamic string should do this.

https://help.mypurecloud.com/articles/dynamic-script-variables/

What this would look like is just

Have your 3 normal strings, eg

Then your dynamic variable would just look like (make sure you select dynamic string the one with the lightning bolt)

And then just use that concatenated string variable as any other

eg

Which results in:

I was hoping someone can help me with a script feature. I have 3 columns in my list/campaign (a URL) that is broken into 3 fragments. Within the script buildout, I would like to concatenate the3 columns/fragments of the URL into one so the agent can click on it and it takes them to the page.

This is a workaround someone told me is possible because a single cell in the file can only accommodate 520 characters per Genesys (I learned that the hard way!)

Thank you in advance! 

Hi @Anton Vroon . Thank you for the screenshots and guide. It was sooo helpful! 

I am probably silly and missing a simple step. I follow your process and I got it to concatenate the 3 columns in our file into 1 string= URL. 

However, it's not turning into a link like yours. How do I make it a hyperlink that they can click on?

Also, the URL is very long, hence why it had to be broken down into 3 columns, any way it can make it display in script shorter so the view is not stretched?

Screenshots below of it not blue hyperlink and also screenshot of the script view expanded to fit the URL. 

As Paul mentioned a dynamic string should do this.

https://help.mypurecloud.com/articles/dynamic-script-variables/

What this would look like is just

Have your 3 normal strings, eg

Then your dynamic variable would just look like (make sure you select dynamic string the one with the lightning bolt)

And then just use that concatenated string variable as any other

eg

Which results in:

I was hoping someone can help me with a script feature. I have 3 columns in my list/campaign (a URL) that is broken into 3 fragments. Within the script buildout, I would like to concatenate the3 columns/fragments of the URL into one so the agent can click on it and it takes them to the page.

This is a workaround someone told me is possible because a single cell in the file can only accommodate 520 characters per Genesys (I learned that the hard way!)

Thank you in advance! 

Hi Ly

To make it a hyperlink just use the link tool instead of text. Eg

The value could be a word like click here, or a team name etc, then in under advanced > scripter

select open url, click on select variable and select your concatenated url string variable.

To get it all to fit on the page or container that it is in, play with the width settings, ensure the container like a horizonal stack panel is also big enough.

Note that some staff might not have your agent script in full screen mode, and you should design your script to be useable at different resolutions.

Hi @Anton Vroon . Thank you for the screenshots and guide. It was sooo helpful! 

I am probably silly and missing a simple step. I follow your process and I got it to concatenate the 3 columns in our file into 1 string= URL. 

However, it's not turning into a link like yours. How do I make it a hyperlink that they can click on?

Also, the URL is very long, hence why it had to be broken down into 3 columns, any way it can make it display in script shorter so the view is not stretched?

Screenshots below of it not blue hyperlink and also screenshot of the script view expanded to fit the URL. 

As Paul mentioned a dynamic string should do this.

https://help.mypurecloud.com/articles/dynamic-script-variables/

What this would look like is just

Have your 3 normal strings, eg

Then your dynamic variable would just look like (make sure you select dynamic string the one with the lightning bolt)

And then just use that concatenated string variable as any other

eg

Which results in:

I was hoping someone can help me with a script feature. I have 3 columns in my list/campaign (a URL) that is broken into 3 fragments. Within the script buildout, I would like to concatenate the3 columns/fragments of the URL into one so the agent can click on it and it takes them to the page.

This is a workaround someone told me is possible because a single cell in the file can only accommodate 520 characters per Genesys (I learned that the hard way!)

Thank you in advance!