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Scrolling in agent status pane of dashboard not working

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  • 1.  Scrolling in agent status pane of dashboard not working

    Posted 01-09-2023 16:13
    No replies, thread closed.
    We are experiencing an issue with the agent status pane of dashboards. If user's try to scroll down to the bottom of the user list, it automatically scrolls to the top (sometimes after a couple seconds, other times instantaneously). This happens in the agent desktop app as well as the Chrome and Edge browsers. The issue was first reported last Friday 1/6.

    Is this a known issue and / or is anyone else experiencing this in their contact center?

    Kind Regards,

    Brady
    #PlatformAdministration
    #Reporting/Analytics

    ------------------------------
    Brady Speed
    OG&E
    speedba@oge.com
    ------------------------------


  • 2.  RE: Scrolling in agent status pane of dashboard not working

    Posted 01-09-2023 17:33
    No replies, thread closed.
    Same.  Starting yesterday for us.  I believe it is a known issue.

    ------------------------------
    Jay
    ------------------------------



  • 3.  RE: Scrolling in agent status pane of dashboard not working

    Posted 01-09-2023 17:57
    No replies, thread closed.
    Thanks for confirming we are not special. :)

    ------------------------------
    Brady Speed
    OG&E
    speedba@oge.com
    ------------------------------

    Original Message


  • 4.  RE: Scrolling in agent status pane of dashboard not working

    Posted 01-10-2023 14:45
    No replies, thread closed.
    We have also experienced this starting in the last couple of days. Makes it near impossible to manage agent statuses

    ------------------------------
    James Weibel
    M&T Bank
    ------------------------------

    Original Message


  • 5.  RE: Scrolling in agent status pane of dashboard not working

    Posted 01-11-2023 10:25
    No replies, thread closed.
    Hi everyone,
    We've identified the source of this problem and are working on a fix; thanks for your patience!

    ------------------------------
    Maisey Harris
    Senior Development Group Manager, Analytics UI & Reporting
    Genesys
    ------------------------------

    Original Message


  • 6.  RE: Scrolling in agent status pane of dashboard not working

    Posted 01-11-2023 10:32
    No replies, thread closed.
    Hi Maisey,

    Thanks for the update! Do you happen to have an ETA for the fix that I can pass along to the team?

    ------------------------------
    Brady
    Somewhere
    ------------------------------

    Original Message


  • 7.  RE: Scrolling in agent status pane of dashboard not working

    Posted 01-11-2023 11:25
    No replies, thread closed.
    It's currently targeting a release by end of next week.

    ------------------------------
    Maisey Harris
    Senior Development Group Manager, Analytics UI & Reporting
    Genesys
    ------------------------------

    Original Message


  • 8.  RE: Scrolling in agent status pane of dashboard not working

    Posted 01-19-2023 10:48
    No replies, thread closed.
    Is this fix still going through this week?

    ------------------------------
    James Weibel
    M&T Bank
    ------------------------------

    Original Message


  • 9.  RE: Scrolling in agent status pane of dashboard not working

    Posted 01-19-2023 16:26
    No replies, thread closed.
    Hi James, that is still the plan, yes! Our Quality Assurance team is still working through their validation of the release to ensure that everything is working as expected, and once they sign off, we'll get this fixed shipped out immediately. Thank you so much for your patience!

    ------------------------------
    Maisey Harris
    Senior Development Group Manager, Analytics UI & Reporting
    Genesys
    ------------------------------

    Original Message


  • 10.  RE: Scrolling in agent status pane of dashboard not working

    Posted 09-11-2024 04:23
    No replies, thread closed.

    Hi Maisey - was this fix implemented? We're seeing this behaviour now, ~18m after it was first reported. Not sure if it's a new issue, a regression to the old issue, or something else!



    ------------------------------
    Paul

    Paul Mason
    Network Service, Contract Manager - British Telecommunications PLC
    ------------------------------

    Original Message


  • 11.  RE: Scrolling in agent status pane of dashboard not working

    Posted 01-12-2023 03:08
    No replies, thread closed.
    Hi,
    We are also affected and we opened a case and we were told that this was his behavior.
    Thanks for the information.
    Regards

    ------------------------------
    Yolanda Valles Hinojar
    Navarra Tecnología del Software SL
    ------------------------------



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