MikolajM | 2021-03-01 12:37:17 UTC | #1
Hey Team,
I am looking for a solution to search through chat transcripts within a date range so that I can locate conversations with a certain text phrase. I am hoping the POST /api/v2/analytics/conversations/transcripts/query can help me with that, however I wasn't able to find any examples of this call and I am stuck with HTTP 400 Malformed syntax on many unsuccessful attempts, as I am lacking valid parameter values.
Can you confirm this API call allows for a text query within transcripts? Could you please provide example request payloads?
Best regards, Mikolaj
tim.smith | 2021-03-03 17:41:07 UTC | #2
I am looking for a solution to search through chat transcripts
This isn't currently supported; only voice transcripts are available at this time. You can request new features and share your use case at https://genesyscloud.ideas.aha.io/.
Can you confirm this API call allows for a text query within transcripts?
It does, when you search the field transcript.content
however I wasn't able to find any examples of this call
Information on this page is relevant to the endpoint you're using as well: https://developer.mypurecloud.com/api/rest/v2/search/transcript_search.html
system | 2021-04-02 17:41:12 UTC | #3
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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