You can search Interaction Content directly from the Analytics workspace. The report filters have checkboxes for PCI data.
You can also use API to search for transcripts with keywords. Also used the Python SDK to extract conversation transcripts with keywords or phrases, works well.
I have not had a need to check the PCI options nor query for them so not sure how they work.
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Simon Brown
Maintel Europe Limited
Senior Applications Consultant
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Original Message:
Sent: 03-06-2026 11:24
From: Ryan Pierce
Subject: Searching Voice Transcripts or Voice Conversations for PCI content
While we utilize a variety of mechanisms to automatically pause and resume recordings while PCI information is being discussed, invariably, some agents will collect the information outside of these mechanisms.
We'd like to search either transcripts or conversations to find any interactions that PCI information has been identified (via the AI based PCI identification process (masked)).
Is there a search API that offers a way to identify those interactions?
#PlatformAPI
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Ryan Pierce
Developer
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