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  • 1.  Secure architect variable to prevent any Genesys logging options...

    Posted 03-07-2023 08:08

    Challenge;

    • I need an Architect flow variable to be secure for an agentless flow. 
    • I need to know that the collected input variable has no audit/logging performed on it.
    • In summary; In Architect, is there a way to mark a variable as secure, so no logging in Genesys occurs?

    Understanding;

    I assume, in a non-secure flow, a variable in a collect is stored and visible in Genesys internal logs. (Media and Trunk)

    I cannot call a secure flow for this part of an agentless self-service flow as secure flows cannot return to a parent/calling flow.

    I can set an org to PCI compliance to stop media DTMF and Edge logging but unsure of impact and affects of that to rest of Org.

    Ideally, secure flows could be called inline from another flow, perform collect and use secure actions to transmit the data, then return to the parent flow with none-sensitive output variables for status.

    I also need to send that secure variable as an input to an action with a view that the TLS of the action will encrypt the data for transmission.

    Thanks

    Simon


    #Routing(ACD/IVR)
    #Security
    #Unsure/Other

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    Simon Brown
    Maintel Europe Limited
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  • 2.  RE: Secure architect variable to prevent any Genesys logging options...

    Posted 03-07-2023 08:32

    Out of curiosity, why do you need to return to the calling flow? What do you need to do that cannot be accomplished in the Secure Flow?



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    Paul Simpson
    Eventus Solutions Group
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  • 3.  RE: Secure architect variable to prevent any Genesys logging options...

    Posted 03-07-2023 12:59

    The flow is a complete self service solution with payment options.

    The payment task is available from multiple places.

    The purpose is to continue in the self service to optionally perform other options and features.



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    Simon Brown
    Maintel Europe Limited
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