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  • 1.  Secure pause option for Communicate users

    Posted 04-27-2023 01:50
    No replies, thread closed.

    Hi,

    Is anyone aware of a workaround for the inability of communicate users to be able to secure pause recording? One of our customers is looking for alternatives as they don't want to upgrade to CX3 just for this limitation. We suggested to manually delete the call through supervisor. However they want to hear from the community if anyone was able to come up with a better alternative.

    Thanks & Regards
    Dhana


    #QualityManagement

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    Dhanalakshmi Vasudevan
    Global Speech Networks Pty Ltd (Australia)
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  • 2.  RE: Secure pause option for Communicate users

    Posted 04-27-2023 02:25
    Edited by Vaun McCarthy 04-27-2023 02:26
    No replies, thread closed.

    It's far from ideal but one way is to consult/conference to a DDI that has an Architect flow against it.  In that Architect flow you call a data action that disables the recording for that conversation.  You have a second DDI for turning recording back on if you need that.



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    Vaun McCarthy
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  • 3.  RE: Secure pause option for Communicate users

    Posted 04-27-2023 23:53
    No replies, thread closed.

    Hi @Vaun McCarthy Thanks for your suggestion. I will put this forward to the customer and see what they say.



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    Dhanalakshmi Vasudevan
    Global Speech Networks Pty Ltd (Australia)
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    Original Message


  • 4.  RE: Secure pause option for Communicate users

    Posted 05-03-2023 02:30
    No replies, thread closed.

    How did this work out for you?



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    Vaun McCarthy
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    Original Message


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