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  • 1.  See Current Contact Number being dialed

    Posted 08-11-2025 06:13
    No replies, thread closed.

    Hi there,

    i have contacts with multiple numbers, is there a quick and easy way to see which number was dialed on the agent Script?


    #Outbound

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    Reginald
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  • 2.  RE: See Current Contact Number being dialed
    Best Answer

    Posted 08-11-2025 08:16
    No replies, thread closed.

    You can show what number the th called (DNIS) and what they dialed from (Remote number).  If you get them from trough a data action in the Call Flow or a data action in the script, you could list any that are associated with the contact in the script.  Which are you looking for?



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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