Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  send a busy signal

    Posted 04-12-2023 06:07
    Edited by Rihab BEN MALEK 04-12-2023 06:08
    No replies, thread closed.

    Hello,
    We would like to send a busy signal when a call (inbound) is presented out of the scheduled time or when the ANI is part of balcklist. How could we configure this in the call flow?


    #Routing(ACD/IVR)



  • 2.  RE: send a busy signal

    Posted 04-23-2023 23:14
      |   view attached
    No replies, thread closed.

    You can't give a true busy signal (with SIP messaging) once you answer it, but you could play a busy prompt.  Here is one.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


Related Content