Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  send ANI at the blind transfer

    Posted 10-10-2023 09:26
    No replies, thread closed.

    I notice when i make a blind transfer, the phone number is my DID, there isnot the customer ANI

    how can i change it? is there a specific configuration or there is with my telephony provider?

    i do not know where is the configuration.

    thank you so much


    #Telephony

    ------------------------------
    Micaela Garcia
    Weber Solutions SL.
    ------------------------------


  • 2.  RE: send ANI at the blind transfer

    Posted 10-15-2023 21:46
    No replies, thread closed.

    Check the Diversion Method under Protocol on the Trunk settings and set it to Diversion Header.  You might have issues with your carrier accepting this.  If so, set your Asserted Identity under Identity section. 



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


Related Content