Genesys Cloud - Main

Hi all,

Is it possible for a customer to receive a URL once they are in the queue to be answered

Scenario - calls queuing and ASA is 10 mins could you play a messaging asking for the customer to input their number (if they wanted to) and then we send a URL to our chat service as we have wait time.

Thanks

#ArchitectureandDesign
#DigitalChannels
#Implementation
#PlatformAdministration

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kieran Mcloughlin
J Sainsbury Plc r
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You can use the Agentless API to do something like that, using a Data Action.

Agentless SMS Notifications

There is a section in that article on how to do it from an Architect flow

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George Ganahl GCP (Genesys Cloud), CCXP
Principal PS Consultant
Genesys
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