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  • 1.  Send Email Data via a Webhook

    Posted 02-09-2026 08:55

    Hello community, When sending email interaction data from Genesys Cloud to a third party, what data elements are available or restricted? Can full email bodies and attachments be included in outbound events/webhooks, or must they be retrieved separately via APIs due to security or compliance constraints?


    #Integrations

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    Christy McDaniel
    Marketing Manager
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  • 2.  RE: Send Email Data via a Webhook

    Posted 02-11-2026 19:36

    Hello Christy!

    We've forwarded your inquiry to the team. Thank you.



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    Nikko Mark Santillan
    Associate Software Engineer
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  • 3.  RE: Send Email Data via a Webhook

    Posted 02-12-2026 08:17

    Hi Christy!

    From a technical standpoint and high-level overview, you can only retrieve detailed interaction data via API. Although, I'm assuming that you want to send an email data once it has been received by your Genesys org. You may try to explore our Notifications API or Process Automation Triggers that can help you orchestrate in sending the email interaction data from Genesys Cloud to a third party application. You may check the available topics which also provides the data that is provided, which can be used to fetch the detailed interaction data via API.

    Hope this helps.



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    Ralph John Quiaoit
    Software Engineer (Developer Evangelist)
    ralph_john.quiaoit@genesys.com
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  • 4.  RE: Send Email Data via a Webhook

    Posted 02-12-2026 08:32

    Thank you Ralph, your response is much appreciated and exactly what I wanted to confirm!



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    Christy McDaniel
    Marketing Manager
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    Original Message


  • 5.  RE: Send Email Data via a Webhook

    Posted 02-12-2026 09:39

    Thanks, Ralph.

    You answer was very helpfull.



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    Lineu Roberto de Castro Romão
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    Original Message


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