Milo | 2016-09-19 11:24:39 UTC | #1
Hi,
Can you tell me if there is a way of PureCloud sending the conversation information to a third party platform via REST API V2? The only way I'm aware of is pooling the PureCloud instance for information using the Conversations GET function, which could be done in frequent interval (i.e. 1-5 seconds)... This is however quite inefficient way of doing it.
Ideally we would like to receive this information from PureCloud as soon as the agent answers (and later terminates) the call, and we would need information on the ConversaionId, A&B party, and a time stamp.
Any assistance is appreciated...
Thank you in advance,
Milos
KevinGlinski | 2016-09-19 19:06:56 UTC | #2
The notification service will do this, the service sets up a web socket for notifications from purecloud.
system | 2017-08-28 19:27:21 UTC | #3
This post was migrated from the old Developer Forum.
ref: 412