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  • 1.  Sentiment Problems

    Posted 09-02-2022 13:03
    No replies, thread closed.
    Hello! 

    Is anyone else noticing problems with their sentiment scores. Starting back in early July we noticed that many of our calls stopped picking up obvious positive and negative sentiment markers.

    We also noticed that when we would create a new topic we were unable to set the sentiment associated with that topic anymore. In the call it will just pick up the topic with no sentiment attached. 

    We find that our sentiment scores are all over the place and no longer accurate. 

    Any advice or ways to fix? Thanks!
    #Genesys Cloud CX
    #Workforce Management
    #SpeechandTextAnalytics
    #QualityEvaluations
    #Interaction Analytics
    #Recording,Policies
    #Other/Not Sure

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    Addison Hild
    Athene
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  • 2.  RE: Sentiment Problems
    Best Answer

    This message was posted by a user wishing to remain anonymous
    Posted 09-07-2022 14:48
    No replies, thread closed.
    This post was removed


  • 3.  RE: Sentiment Problems

    Posted 10-04-2022 12:09
    No replies, thread closed.
    Just to be clear the ability to add the sentiment on topics was removed?

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    Daniel Cross
    Bright Horizons Family Solutions LLC
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    Original Message


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