Hi,
I am using Salesforce Service Cloud Voice with Genesys Cloud CX from Genesys and Salesforce integration. When I am On Queue, I get the following warning banner in Salesforce:
'You may receive routed calls during this call. If you want to ensure you do not receive routed calls during this call then go off queue.'
This happens every time I make an outbound call while my presence status is set to "On Queue - Calling on behalf of a Queue" and not when I am calling while set to Available.
Has anyone experienced this with the Service Cloud Voice + Genesys Cloud CX setup? Is this controlled on the Genesys side or the Salesforce Omni-Channel/Presence Configuration side?
#Integrations------------------------------
francois-regis plagnol
Consultant
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