Genesys Cloud - Main

Good day everyone,

May I check how to set attached data in inbound callflow and retrieve it in in-queue flow? I'm trying to do something similar to Genesys Engage's attached data.

Thanks & Regards,

Albert

#Routing(ACD/IVR)

------------------------------
Albert Lee
NexWave Telecoms Pte Ltd
------------------------------

Hi Albert,  Adding data to the Conversations is pretty easy.   If you are in a flow you can use the Set/Get Participant data tool steps to add attributes to the conversation.

These can be viewed from the interactions view or from the API to verify its working when you Set the data.

------------------------------
Chris Martin
CCS Medical, Inc.
------------------------------

Thanks Chris!

------------------------------
Albert Lee
NxGen Malaysia Sdn Bhd
------------------------------

Original Message:
Sent: 04-01-2024 08:37
From: Chris Martin
Subject: Set attached data in callflow and retrieve in in-queue flow

Hi Albert,  Adding data to the Conversations is pretty easy.   If you are in a flow you can use the Set/Get Participant data tool steps to add attributes to the conversation.

These can be viewed from the interactions view or from the API to verify its working when you Set the data.

------------------------------
Chris Martin
CCS Medical, Inc.
------------------------------