Swapnil | 2023-03-17 09:45:11 UTC | #1
Hello there,
How can I set the Name of the user in the agent call interaction window? I have already created an external contact in Genesys for this phone number.
But it still shows' No Name' on receiving a call with this number. Do I need to do something else? Or is there any other way of doing it?
zubair | 2023-04-01 02:32:32 UTC | #2
Hi
have a look at this thread
Cheers Zubair
system | 2023-05-02 02:32:44 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 18970